Free Express Shipping / Free Returns | The Arc'teryx Guarantee

Contact one of our Customer Service agents

1-866-259-6656
(toll free in North America)

or 604.960.3163 (international)

8:00 AM - 5:00 PM PST
Monday - Friday

or Contact Us Via Email

Warranty & Repair Policy

Arc'teryx proudly guarantees the quality, performance and fit of all our products. Items with defects in materials or workmanship during the practical lifetime of the product will be replaced or repaired at the discretion of Arc'teryx. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge.

For Customers in NORTH AMERICA:

To return a Veilance item for warranty or repair, you will need a 'Return Authorization Number' (RA number), which can be obtained from an Arc'teryx Representative.

To complete a Warranty or Repair request, please follow these steps:

  1. Complete the online Warranty or Repair Request Form or call our Return Centre directly at 1.888.326.9900 (toll-free in North America).
    Warranty or Repair Request Form
  2. Obtain a Return Authorization Number (RA number) - An Arc'teryx Representative will provide you with your specific RA number and instructions on how to proceed .
  3. Write the RA number clearly in the appropriate field on the Product Return Label provided with your garment, and affix the label to the outside of the package.
  4. Prepare the item for shipping and contact the designated courier service for a collection or locate your closest drop-off location.

Please do not send your item back to Arc'teryx without your RA number. This information allows us, when necessary, to preemptively correspond with Customs officials about your return.

Warranty or Repair Request Form


For Customers in EUROPE:

To return a Veilance item for warranty or repair, you will need a 'Return Authorization Number' (RA number), which can be obtained from an Arc'teryx Representative.

Please complete the online Warranty or Repair Request Form or call our Customer Service Centre directly at 1.604.960.3163 (international calling rates apply).

We will issue a Return Authorization Number (RA number) and full instructions for returning your garment.

Warranty or Repair Request Form | Tel: 1.604.960.3163 (international calling rates apply)


For Customers in ASIA:

For customers in Asia returning a Veilance item for a warranty or repair, please visit any Veilance Retailer location.

You can find a list of Veilance dealers on our Find A Store page.


For any other questions or concerns, please contact our Customer Service Department by phone 1.866.259.6656 (Toll-free North America) or 1.604.960.3163 (international calling rates apply), contact us online, or visit our Frequently Asked Questions for more information.