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Frequently Asked Questions

What is Arc'teryx Veilance?

Where can I buy Arc'teryx products?

Does Arc'teryx sell direct?

Purchasing directly from Arc'teryx; adding items to your Cart.

Do I need to set up an account to place an order?

Does Arc'teryx sell gift cards?

How can I get an Arcteryx sticker?

How do I recognize a counterfeit?

Where are Arc'teryx Veilance products manufactured?

Is my personal information kept private?

Why does Arc'teryx price their products higher than other companies?

What is the difference between a Pending/Preauthorized Transaction and a Posted Transaction?

What are cookies? Should I be worried about them?

How do I carry/store electronic items? Can I carry electronic items in my GORE-TEX garment?

Sizing Info: How can I determine which size will fit me best?

Can I place orders by Phone?

How does Arc'teryx approach issues of social and environmental responsibility?

What payment methods does Arc'teryx accept?

Is it safe to use my credit card and PayPal online at Arc'teryx?

Arc’teryx Bulk Buying & Reselling Policy

What is a foreign transaction fee? (USA applicable only)

Does Arc’teryx offer exchanges?

Can't Find what you are looking for?

If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representative and we will help answer your questions.

Customer Service Hours:


Americas: 8am-5pm, Mon-Fri PST

Europe: 9am-6pm, Mon-Fri CET

Contact Us Form

Currently, our response time is 3 to 5 business days.