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Contact one of our Customer Service agents

1-866-259-6656
(toll free in North America)

or 604.960.3163 (international)

8:00 AM - 5:00 PM PST
Monday - Friday

or Contact Us Via Email

Refund Policy

Arc'teryx proudly guarantees the quality, performance and fit of all our products. We are confident that you will be completely satisfied with your Veilance purchase. In the event that you wish to refund your product, we will be happy to facilitate your request.

For Customers in NORTH AMERICA:

To return a Veilance item for a refund, you will need a 'Return Authorization Number' (RA number), which can be obtained from an Arc'teryx Representative.

To complete a Refund Request, please follow these steps:

  • Complete the online Refund Request Form or call our Return Centre directly at 1.866.259.6656 (toll-free in North America). Please include the order number and item(s) you would like to return.
    Submit a Refund Request
  • Obtain a Return Authorization Number (RA number) - An Arc'teryx Representative will provide you with your specific RA number and instructions on how to proceed .
  • Write the RA number clearly on the product return label provided with your garment and affix it to the outside of the package.
  • Prepare the item for shipping and contact the designated courier service for a collection or locate your closest drop-off location.

Please do not send your item back to Arc'teryx without your RA number. This information allows us, when necessary, to preemptively correspond with Customs officials about your return.

Refund Request Form | Toll-free North America 1.866.259.6656


For Customers in EUROPE:

To return a Veilance item for a refund, you will need a 'Return Authorization Number' (RA number), which can be obtained from an Arc'teryx Representative.

Please complete the online Refund Request Form or call our Customer Service Centre directly at 1.604.960.3163 (international calling rates apply).

We will issue a Return Authorization Number (RA number) and full instructions for returning your garment.

Refund Request Form | Tel: 1.604.960.3163 (international calling rates apply)


For Customers in ASIA:

For customers in Asia returning a Veilance item for a refund, please visit any Veilance retailer location.

You can find a list of Veilance dealers on our Find A Store page.


NOTE: Refunds are issued in the original form of payment.

For any other questions or concerns, please contact our Customer Service Department by phone 1.866.259.6656 (Toll-free North America) or 1.604.960.3163 (international calling rates apply), contact us online, or visit our Frequently Asked Questions for more information.