We strive to make our website accessible and enjoyable for all users, however if there is information you cannot easily access please call an Arc’teryx Customer Service Agent at 1-866-458-2473


We, and our partners, use cookies to personalize your experience, customize ads, and analyze our traffic. Carry on browsing if you are happy with this, or find out more by reading our revised Privacy Policy and our Cookie Policy. ×

Free Express Shipping / FREE RETURNS   |  The Arc'teryx Guarantee ×

Contact one of our Customer Service agents

(toll free in North America)

or 604.960.3163 (international)

8:00 AM - 5:00 PM PST
Monday - Friday

or Contact Us Via Email

Product Care Information

How do I care for my fleece garments / sweaters?

Machine wash in lukewarm water and tumble dry at a low temperature. Do not bleach and avoid use of fabric softeners. Do not iron or dry clean. For best results, launder garment with like colours. For optimal performance, throw your fleece garment in the washing machine when you wash your GORE-TEX® jacket using Granger's Performance Wash. This performance cleaner removes all of the dirt from your garment, prevents odour from building up in the fabric and leaves no residue.

How do I wash my GORE-TEX® garment?

To prepare the garment for washing; close the main zippers and pit zips, open pocket zippers, and release tension on all elastic draw cords. Add cleaning agent to the machine and wash the garment on a medium heat setting (40°C). We suggest the use of cleaners designed specifically for GORE-TEX® such as Grangers® Performance Wash, Fibertec Pro Wash (www.fibertec-waterproofing.de), and ReviveX® Synthetic Fabric Cleaner (www.mcnett.com) which work exceedingly well – even in hard water they rinse free. Many commercial soaps and detergents have UV brighteners, perfumes or whiteners and these are not recommended. Avoid any cleaners that have fabric softeners in them (such as Woolite®). Common household detergents could interact with the DWR finish and may interfere with the performance of the jacket if they are not totally rinsed out of the material.

Run the garment through at least one rinse cycle and tumble dry on medium heat. For optimum performance you may also need to re-apply the DWR (durable water repellent) finish on your water-repellent garment from time to time – we suggest Grangers® XT Waterproofer spray, Fibertec Blue Guard Spray-On, and ReviveX® Spray-On Water Repellent for best results in getting the best performance from your Arc'teryx GORE-TEX® garment. For more information visit: GRANGERS.CO.UK. Do not dry clean or store when wet.

How do I replenish the DWR (Durable Water Repellent) finish on my garments?

All of our shells are treated with a DWR (durable water repellent) finish that keeps the outer fabric from becoming saturated with moisture so that the breathable barrier can do its job. Over time, the DWR gets worn away, most common in areas of abrasion such as the sleeves and shoulders of a jacket, or the seat and knees of pants. This coating needs to be replenished approximately once per season, or more often if the piece gets a lot of use or washing. When the garment is not shedding water like it used to, even after it's been washed and dried, it's time to reapply the DWR.

We recommend using Grangers® XT Waterproofer spray, Fibertec Blue Guard Spray-On and ReviveX® Spray-On Water Repellent because their technologies complement the garment's original DWR. After washing, close all zippers, hang the wet garment on a hanger and spray DWR evenly onto the wet face fabric of the garment. Next, place the garment in a tumble drier on a medium heat setting (40°C) for 40 to 50 minutes. We do not recommend using a wash-in DWR. The heat application is an important element in activating the DWR properties of the treatment, and most of the aftermarket treatments recommend that some form of heat be applied to the garment after it is treated. Once you have successfully cleaned and refinished your shell, it should work as new again. For more information visit: grangers.co.uk

Garment Stain Removal

To remove gum or sap from a garment, first freeze the substance using an ice cube and then use a dull butter knife to scrape off as much of the gum or sap as you can. Soak the garment in a water/white vinegar solution, and then either wash the garment in warm water using a mild powder laundry detergent or with a cleaner specifically designed for cleaning synthetic garments. We recommend Grangers® Performance Wash, Fibertec Pro Wash, ReviveX® Synthetic Fabric Cleaner . For really stubborn stains, brush with a soft bristle brush, like an old toothbrush, using one of the recommended cleaning agents with 3 parts water. Granger's spray cleaner is especially effective on stubborn stains.

To remove grease from a GORE-TEX® garment you should first dampen the stain and then rub the stained area with Grangers® Performance Wash, Fibertec Pro Wash, or ReviveX® Synthetic Fabric Cleaner diluted with 3 parts water (dishwashing detergent can also be used with fair results). You can then clean the jacket in warm water, again using one of the recommended cleaning agents (see above:"How do I wash my GORE-TEX® garment?"). If the stain persists, you can use Granger's spray-on cleaner or sponge it with a safe cleaning fluid or mineral spirits; both can be found at a grocery store. If cleaning fluid or mineral spirits are used, the DWR will need to be reapplied.